One Click Tourism LLC
Website: https://oneclicktourismllc.com
Last updated: 23-06-2024
These Terms of Service explain the conditions governing bookings with One Click Tourism LLC (“we,” “us,” or “our”) and the use of our website.
Please read these terms together with the description of your selected service, your quotation or booking confirmation, and any service-specific conditions supplied before booking.
Nothing in these terms limits rights or remedies that cannot be excluded under applicable law.
One Click Tourism LLC is based in Dubai, United Arab Emirates, and offers tourism and transport arrangements, including:
Dubai and UAE sightseeing tours.
Desert safari experiences.
Dhow cruises and other activities.
Attraction tickets.
Chauffeur-driven vehicles and group transport.
Airport transfers.
Customized travel arrangements where available.
Depending on the service, we may provide the arrangements directly or arrange services supplied by another operator. The relevant service description or quotation should identify our role and any applicable supplier conditions.
You must have legal capacity to enter into a booking agreement. If you book on behalf of other travellers or an organization, you must be authorized to do so.
Please provide accurate information, including your contact details, travel date, passenger numbers and any details necessary to arrange the service.
An enquiry, quotation request or automated acknowledgement does not by itself confirm a booking.
A booking is confirmed when we issue written confirmation and any payment conditions stated for that booking have been met. Written confirmation may be provided by email, WhatsApp or another agreed written channel.
Check your confirmation promptly and contact us if any information is incorrect.
Your selected service description and written confirmation should identify the arrangements that apply to your booking, including relevant details such as:
Service name and selected option.
Date, time and duration.
Number of travellers.
Pickup and drop-off arrangements.
Private or shared service.
Included services and exclusions.
Total price and payment requirements.
Cancellation, amendment and no-show conditions.
Ask us to clarify any inconsistency before confirming your booking.
Specific conditions disclosed and accepted before booking apply to the relevant service. Conditions introduced after confirmation do not automatically replace the terms already agreed.
Prices are displayed in United Arab Emirates Dirhams (AED) unless another currency is expressly stated.
Where an approximate currency conversion is displayed, the payable currency and amount will be identified before payment. Your bank or payment provider may apply its own exchange rate or charges.
A starting price applies only to the option and conditions associated with that price. The final amount may depend on the travel date, group size, vehicle, route, duration, ticket category or optional services selected.
Before you confirm, we will identify the total payable amount, applicable taxes and any known mandatory charges.
Optional extras or changes requested after confirmation may involve additional charges. These should be explained and agreed before the additional service is provided.
If a pricing or description error affects a request, we will explain it and seek your agreement to a correction. We will not automatically charge a higher amount without your consent. Any cancellation or refund resulting from an error will be handled in accordance with applicable law.
The required deposit, balance payment deadline and available payment methods depend on the service and will be communicated before booking.
Please use only payment instructions provided through our official communication channels. Contact us if you are uncertain about a payment request.
A payment receipt confirms that a payment was received; service availability and booking status are established by the relevant booking confirmation.
If a payment is unsuccessful or overdue, contact us promptly. Any resulting cancellation or charges will be handled according to the conditions disclosed for your booking and applicable law.
Further information is available in our Payment Policy.
The itinerary and inclusions depend on the package selected.
A visit to an attraction may mean admission, an exterior photo stop or a drive-by. Entry tickets, meals, activities and transfers are included only where expressly stated in the agreed package.
Published timings may be approximate unless a particular time is confirmed as fixed. Traffic, queues, weather and attraction operating conditions can affect the order or timing of stops.
Minor operational adjustments may be necessary. If a significant change affects your confirmed booking, we will explain the available options and any applicable refund or other remedy.
A customized itinerary is subject to practical travel times, operating hours, availability and the arrangements agreed in writing.
Please provide an accurate pickup location and a telephone number on which you can be reached.
Be ready at the meeting point and time stated in your confirmation. If you cannot locate your driver or meeting point, contact us promptly.
For airport transfers, provide the correct airport, terminal, flight number and arrival or departure details. Tell us as soon as possible if these change.
Any included waiting time, flight-delay arrangements, parking charges and additional waiting fees must be stated in your quotation or confirmation. Flight monitoring and unlimited waiting should not be assumed unless expressly included.
If a delay affects your journey, contact us so we can discuss the available arrangements.
Vehicle bookings are based on the agreed passenger count, luggage requirements, route and service duration.
Please disclose large suitcases, wheelchairs, strollers or other bulky items before confirmation. Passenger seating capacity does not necessarily mean that the vehicle can accommodate an equivalent number of large suitcases.
Child seats, accessibility features and specific vehicle models are subject to confirmation. A request alone does not establish availability.
Any limits relating to hours, distance, destinations or number of journeys will be stated in the booking details. Charges for overtime, additional stops, route changes, tolls or parking apply only as disclosed and agreed.
If a vehicle substitution becomes necessary, we will communicate the change and seek to provide a suitable alternative. A material reduction in the agreed service will be addressed with the customer, subject to applicable rights.
Tickets and activities may have restrictions relating to:
Validity dates and entry times.
Named ticket holders and identification.
Adult, child or resident categories.
Age, height or other participation requirements.
Transfers, amendments and cancellation.
Re-entry or use of particular facilities.
Relevant restrictions must be made available before you confirm the purchase.
Check ticket details when received and report errors promptly. Admission is subject to the attraction’s applicable entry and safety requirements.
Where a ticket is described as non-refundable or non-changeable, that restriction applies only as disclosed and permitted by law. It does not remove rights arising from an invalid ticket, failure to provide the contracted service or other circumstances protected by law.
You are responsible for providing accurate booking details and carrying any documents required for your selected service.
Travellers must follow reasonable safety instructions, applicable laws and venue rules. Children must be supervised by a responsible adult.
Before booking, tell us about accessibility needs or other requirements that may affect whether an experience is suitable. Provide only the information needed to assess the arrangements.
Some activities may involve physical exertion or restrictions imposed by the operator. If you are uncertain about your ability to participate safely, seek appropriate advice before booking.
Unsafe, unlawful or seriously disruptive conduct may result in refusal or termination of participation. Any charges or refund consequences will be assessed under the applicable booking conditions and law.
Contact us as soon as possible if you need to change a date, passenger count, pickup point, vehicle or other booking detail.
Changes depend on availability and the conditions of the selected service. We will explain any additional cost or amendment charge before you accept the change.
A requested change takes effect only when we confirm it in writing. Until then, the existing booking remains in place unless otherwise agreed.
Cancellation conditions differ between tours, transport, tickets and other services.
The applicable deadline, charges and refund eligibility must be disclosed before booking. Do not assume that every service includes free cancellation or the same notice period.
Send cancellation requests to info@oneclicktourismllc.com, including your booking reference, service date and the name used for the booking. For an urgent request, also contact us by phone or WhatsApp.
Keep a record of your request. Cancellation timing is assessed by when the request reaches the designated channel, rather than when a staff member later replies. Unless stated otherwise, deadlines use UAE local time.
Failure to attend or being late enough to miss the service may be treated as a no-show under the conditions disclosed for that booking.
Any cancellation or no-show charges remain subject to applicable law.
A service may be affected by circumstances such as severe weather, attraction closure, safety restrictions, vehicle problems or other operational disruption.
We will notify you when we become aware of a material issue and explain the available options.
Where the contracted service cannot be provided, the appropriate remedy may include an agreed alternative, rescheduling or a refund, depending on the circumstances and applicable law.
You are not required to accept a materially different service simply because an alternative is offered.
For a partially delivered service, any remedy will take account of the affected portion and your applicable rights.
Refund eligibility and the amount due depend on the circumstances, the booking conditions disclosed before purchase and applicable law.
When a refund is approved, we will explain the amount, processing method and expected processing time. The time taken for funds to appear may also depend on your bank or payment provider.
Where possible, refunds will be returned through the original payment method.
Any permitted deduction must have a valid basis and be explained. We do not treat all deposits, payment charges or supplier costs as automatically non-refundable.
Nothing in this section limits your right to raise a valid payment dispute or seek a remedy through the appropriate authority.
Please take reasonable care of your belongings and check that you have collected them before leaving a vehicle or venue.
If you lose an item, contact us with the booking details and a description. Recovery or return cannot be guaranteed.
Travel insurance is not included unless expressly stated. You may wish to arrange cover appropriate to your travel plans and selected activities.
These provisions do not exclude responsibility where liability arises under applicable law.
We are responsible for the obligations we undertake in your booking and for meeting applicable legal requirements.
Where another operator supplies part of a service, its disclosed conditions may also apply. Using a third-party supplier does not automatically remove our own responsibilities to you.
Nothing in these terms excludes liability for fraud, wilful misconduct, negligence or any other matter to the extent that exclusion or limitation is prohibited by law.
Delays or disruption will be assessed according to their cause, the agreed service and the remedies available under applicable law.
You may use our website to obtain information and make genuine enquiries or bookings.
You must not misuse the website, interfere with its operation, attempt unauthorized access or submit fraudulent information.
Website text, branding, photographs and other materials belong to their respective owners. Commercial reproduction or reuse requires the appropriate permission, except where permitted by law.
Images may illustrate a destination or service. If a particular vehicle, facility or feature is important to your booking, ask us to confirm that it forms part of the selected option.
External links are provided for convenience. Separate terms may apply when you use another provider’s website.
Our Privacy Policy explains how personal information is handled in connection with enquiries, bookings and website use.
Acceptance of these Terms of Service does not, by itself, constitute consent to optional marketing or tracking.
If a problem occurs, contact us as soon as reasonably possible so we have an opportunity to help.
Provide your booking reference, service date, contact details and a description of the issue. Supporting receipts or photographs may help us investigate.
We will review the matter and communicate the proposed resolution.
You may also contact the relevant consumer protection authority or pursue other remedies available under applicable law. Contacting us first does not remove those rights.
These terms and bookings are governed by the applicable laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.
Disputes may be referred to the competent courts or authorities, subject to mandatory jurisdiction rules and consumer protections.
We may update these terms for future website use and bookings. The publication date will appear at the top of this page.
The terms accepted when a booking is confirmed continue to govern that booking unless a change is agreed or required by law.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
One Click Tourism LLC
Unique World Business Center, Hamsah-A Building
Office 616, M Floor, 3A Street
Al Karama, Dubai, United Arab Emirates
Email: info@oneclicktourismllc.com
Phone / WhatsApp: +971 55 879 9775
Website: oneclicktourismllc.com
Contact form: Contact One Click Tourism