One Click Tourism LLC
Website: https://oneclicktourismllc.com
Last updated: 23-06-2024
This Payment Policy explains pricing, deposits, payment confirmation and payment-related enquiries for services booked through One Click Tourism LLC.
Please read it alongside our Terms of Service and the specific conditions provided with your quotation or booking.
Nothing in this policy limits rights or remedies available under applicable law.
Prices are displayed in United Arab Emirates Dirhams (AED) unless another currency is expressly stated.
Where our website displays an approximate conversion into another currency, the currency and amount you will actually pay will be identified before payment.
Your bank or payment provider may apply its own exchange rate or transaction charges. These are separate from the service price charged by One Click Tourism.
A starting price applies to the service option and conditions associated with that price. Your final quotation may depend on:
Travel date and service availability.
Number of travellers.
Tour or ticket option.
Vehicle type and passenger requirements.
Pickup location, destination and route.
Service duration.
Optional extras or customized arrangements.
Before you confirm a booking, we will identify the total payable amount, applicable taxes and any known mandatory charges.
A quotation or enquiry response does not automatically reserve a service.
Where a quotation has an expiry date or availability condition, this will be stated. If you wish to proceed after the quotation expires, contact us to reconfirm the arrangements and price.
If the requested option becomes unavailable before confirmation, we will discuss alternatives with you. You do not have to accept a different service or a higher price.
Once a booking is confirmed, the agreed price applies unless you request or accept a change, or an adjustment is otherwise permitted by the agreed terms and applicable law.
The payment methods available for your booking will be shown during the payment process or communicated through our official contact channels.
Use only the payment method and instructions confirmed for your booking. Do not assume that every card, payment application or other method is accepted.
If bank transfer is offered, use the bank details supplied through our official channels and include the requested booking reference.
Cash or payment to a driver is available only when expressly agreed before the service. It should not be assumed to apply to every booking.
If payment instructions appear unusual or change unexpectedly, contact us using the telephone number published on our website before paying.
Some services require full payment in advance. Others may allow a deposit followed by a balance payment.
Before you proceed, we will explain:
The total booking price.
Any deposit required.
The remaining balance.
The payment deadline.
The applicable cancellation and refund conditions.
There is no single deposit percentage or payment deadline that applies to every service.
Paying a deposit does not automatically make it non-refundable. Refund eligibility depends on the conditions disclosed for your booking and applicable law.
If you anticipate difficulty meeting a payment deadline, contact us before it expires. Any alternative arrangement must be confirmed in writing.
Payment receipt and booking confirmation are related but separate.
A payment receipt acknowledges a transaction. Your booking is confirmed when we issue written confirmation and the payment conditions stated for that booking have been met.
An enquiry acknowledgement, bank-transfer screenshot or pending payment notification does not by itself confirm that a service is reserved.
Check your booking confirmation for the correct service, date, passenger details and agreed arrangements. Keep your payment reference, receipt and confirmation for future enquiries.
If payment has been taken but you have not received booking confirmation, contact us before making another payment.
If a payment fails or remains pending, check its status with your bank or payment provider and contact us where necessary.
Avoid repeatedly submitting payment while the status is unclear, as this may result in more than one transaction or temporary authorization hold.
To help us investigate, provide:
Your name.
Booking or quotation reference.
Payment date and amount.
Transaction reference.
The payment method used.
Do not send your full card number, card security code, banking password or one-time password.
If we verify that we received a duplicate payment, we will arrange the appropriate correction or refund. A temporary authorization hold may need to be released by the bank or payment provider rather than refunded by us.
If a required payment is not received by the agreed deadline, the service may not remain reserved.
Any cancellation, release of availability or related charge will be handled according to the conditions disclosed before booking and applicable law.
A partial payment does not automatically entitle a customer to the full service unless a payment arrangement has been agreed.
Contact us promptly if you believe a payment has been made but has not been credited to your booking.
Changes requested after confirmation may affect the price. Examples include:
Additional passengers.
A different vehicle.
Extra stops or a revised route.
Longer service duration.
Additional tickets or activities.
Changes to pickup or drop-off arrangements.
We will explain the additional amount and obtain your agreement before providing a chargeable change.
For transport bookings, your quotation should identify the treatment of fuel, tolls, parking, waiting time and overtime. These should not be assumed to be included or excluded without checking your booking details.
Cancellation and refund conditions vary by service.
Before paying, review the conditions supplied for your selected tour, ticket, transfer or vehicle booking, including any cancellation deadline or non-refundable restriction.
A non-refundable condition applies only where it has been disclosed and is permitted by law. It does not remove rights arising from a failure to provide the contracted service or other circumstances protected by law.
To request a cancellation or discuss refund eligibility, email info@oneclicktourismllc.com with your booking reference and service date.
For urgent requests, also contact us by phone or WhatsApp. Keep a record of your written request.
Further information is available in the cancellation and refund sections of our Terms of Service.
When a refund is approved, we will explain:
The amount to be refunded.
Any permitted deduction and its basis.
The refund method.
The expected processing time.
Where possible, refunds will be returned through the original payment method. If this is not possible, we will discuss an appropriate alternative and any verification required.
The time taken for a refund to appear in your account may depend on your bank or payment provider. We do not promise the same processing period for every payment method.
Currency movements or charges imposed independently by your bank may affect the amount received in your account’s currency. We will identify the amount and currency refunded by us.
We do not automatically treat all deposits or transaction fees as non-refundable.
If we identify a pricing or payment error, we will contact you to explain the issue and discuss the appropriate correction.
We will not automatically charge an increased amount without your agreement.
If a booking cannot proceed because of an error, any cancellation or refund will be handled in accordance with the circumstances and applicable law.
Please also notify us promptly if you believe you have been charged an incorrect amount.
Use only our confirmed payment channels and check the booking details before submitting a payment.
Never share your banking password or one-time password with our staff. Do not send card security codes or complete card details through ordinary email, website enquiry forms or WhatsApp.
A payment provider may collect and process information under its own terms and privacy notice.
Our Privacy Policy explains how we handle personal information associated with enquiries and bookings.
If you do not recognize a charge or believe a payment is incorrect, contact us so we can investigate.
For suspected unauthorized activity, you should also contact your bank or payment provider promptly.
We may request relevant transaction details to identify the payment and review the issue. Please provide only the information needed for the investigation.
Nothing in this policy prevents you from raising a valid dispute with your bank, payment provider or an appropriate consumer protection authority. Making a dispute does not automatically result in forfeiture of your payment or removal of your legal rights.
We may update this Payment Policy for future bookings. The publication date will appear at the top of this page.
The payment conditions agreed for an existing booking continue to apply unless a change is agreed or required by law.
For questions about payments, receipts, outstanding balances or refunds, contact:
One Click Tourism LLC
Email: info@oneclicktourismllc.com
Phone / WhatsApp: +971 55 879 9775
Address:
Unique World Business Center, Hamsah-A Building
Office 616, M Floor, 3A Street
Al Karama, Dubai, United Arab Emirates
Website: oneclicktourismllc.com
Contact form: Contact One Click Tourism
Please include your booking reference when contacting us about a payment.